KIGALI REPORT

Officer, Customer Care and Events Management at National Bank of Rwanda (BNR) (Deadline: Nov 19, 2021)

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šŸ˜ļø About the Organization and Job Details

The OrganizationĀ 

The National Bank of Rwanda is the central bank of Rwanda. The Bank strives to be a worldĀ  class Central Bank that contributes to economic growth &development , by using robust monetary policy tools to maintain stable market prices. BNR Also ensures financial stability in a free market economy as it embraces innovations, diversity, inclusiveness , and economic integration .

Ā ContactĀ  AddressesĀ 

Website : https://www.bnr.rw

šŸ“‹ Job Description Details

Job Position Title : Officer, Customer Care and Events Management

Primary Location:Ā  Rwanda Country-KIGALI CITY-Head Quarters
Work Locations:Ā  Head Quarters KN6 AV.4 P.O. Box 531 KIGALI
Job:Ā  Officer
Job Posting: Nov 9, 2021, 5:49:37 PM
Maximum Age: 35
Deadline for Application: Nov 19, 2021

Job Summary
Reporting to the Manager, Customer care and Events Management, the Ā Officer, Customer Care and Events Management is responsible for providing customer service support to the organization by interacting with the Bankā€™s customers and guests and providing them with information to address inquiries. The position is also required to deal with and help resolve any customer complaints and maintain good relations with the Bankā€™s customers and guests
Key Responsibilities
Key Responsibilities

  • Manage customer arrivals to maximize relationship building opportunities;
  • Improve the overall customer relationship, delivering reliable administrative support and customer service;
  • Acknowledge customers promptly, treat them with courtesy.
  • Help and advice to customers;
  • Find out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information;
  • Maintain a strong knowledge of services of the Bank;
  • Assist in the analysis of customer trends to suggest improvement of service delivery;
  • Conduct surveys to improve customer care service;
  • Operate telephone communication systems;
  • Maintain database of contacts (external and internal);
  • Handle email correspondences (customercare@bnr.rw and info@bnr.rw);
  • Set strategies to collect customer care feedback and make reports.
  • Track analytics and create reports detailing successes and failures of Ā customer care initiatives in place
  • Develop, write and edit customer care articles and other division articles
  • Work with other team members to conceptualize and implement customer care strategies and campaigns

šŸ’¼ Job Specification

Job Qualification Needed

Qualifications, Experience and Skills
  • At least a Degree in Public Relations, Public Administration, Communication, journalism or a related field.
  • Strong writing and analytical skills are added advantage
  • At least three (3) yearsā€™ experience in a similar role in the financial services sector

Skills and Competencies Required

  • Personal drive and effectiveness;
  • Ability to generate breakthrough solutions;
  • Ability to constantly deliver quality and value;
  • Writing skills
  • Strong customer focus
  • Effective communication skills
  • Ability to multitask
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